Shipping policy
Shipping Overview
Thank you for shopping with Hoopbeast! We are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 1 day of your order placement. You will receive a confirmation notification once your order has been dispatched.
Please note that orders are not processed or shipped on public holidays. If you place an order during a holiday period, it will be processed on the next available business day.
Estimated Delivery Time
Standard delivery typically takes 3 to 5 business days from the date of dispatch. We always strive to deliver within this window so you can enjoy your Hoopbeast products as soon as possible.
During peak seasons or high-demand periods — such as sale events, holidays, or promotional campaigns — delivery may take up to 6 to 7 business days due to increased order volumes. We appreciate your patience during these busy times.
Shipping Area
We currently ship across Pakistan. If you are located in a remote or far-flung area, delivery times may vary slightly beyond the standard estimate. For any location-specific queries, feel free to contact us before placing your order.
Shipping Charges
Shipping charges, if any, will be calculated and displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions — keep an eye on our store for the latest offers.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or WhatsApp so you can monitor the status of your delivery. If you have not received your tracking information within 2 business days of placing your order, please contact us at hoopbeast786@gmail.com or call us at 0313 7066669.
Shipping Delays
Hoopbeast is not responsible for delays caused by courier services, weather conditions, natural disasters, or any other circumstances beyond our control. However, we will do our best to assist you in resolving any delivery issues promptly.
If your order has not arrived within the estimated timeframe, please reach out to us and we will investigate on your behalf.
Incorrect Shipping Address
Please ensure your shipping address is accurate and complete at the time of placing your order. Hoopbeast is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing the order, contact us immediately at hoopbeast786@gmail.com or 0313 7066669 and we will try our best to make the correction before dispatch.
Contact Us
For any shipping-related questions or concerns, you can reach our team through any of the following:
📧 hoopbeast786@gmail.com
📞 0313 7066669
📍 Pasrur Road, Sialkot